Outcomes for a "Management and Leadership Disciplines" workshop

(Duration 3 hours...maximum attendance 20 people)

Participants will discover how to:

• Identify and replace profit-inhibiting assumptions and patterns-remnants of the industrial age.
• Allow management and workers to work on as well as in the business.
• Integrate inspirational leadership (people) with results oriented management (positions).
• Transition firefighters into process-savvy team players.
• Help employees eliminate waste and rework.
• Use cultural values to generate corporate energy.
• Enforce performance discipline from an ethics platform.
• Align to support the customer's total experience.
• Give effective positive feedback  (skill practice)
• Correct problem behavior (skill practice)
• Implement management and leadership disciplines in a way that promotes self-sufficiency

"Art spent a day helping us clarify our core values. We also discovered that leadership was not a management position but an essential activity for everybody. Once that sank in, our management, sales, service and administrative teams were never the same. In three short months our existing processes came alive with newfound energy and we became the nations #1 dealer as measured by Ford`s Customer Service Index. Nothing I have attended before or since delivered so much, of such value, so fast."
Ford Dealer